introduction

• Website Www.IsraelGifts.co.il operated by “Aharoni-Import and Marketing” company, address: 10 HaSachalab, Rishon LeZion. Business phone: 972-73-7315722 .
  And also serves as a sales site for purchasing a variety of its products. We are not a physical store, and you should not come to our address without prior arrangement.
  The masculine form of these regulations is for convenience only, and the regulations apply equally to both sexes –
• Purchases through the site are subject to the terms and conditions detailed in these regulations –
• The mere purchase of the product on the site will constitute a declaration by the customer that he has read, understood and agreed to the provisions of these Terms and Conditions. The Terms and Conditions constitute a binding contract between you and the company.

The purchase

• The site allows customers to conveniently, easily and securely purchase the company's variety of products via the Internet.
  * To order products on the site, you must select a product and fill in complete and correct details when placing the order, such as: buyer's name, email address, shipping address, telephone number and credit card details. You must ensure that you provide accurate details. If incorrect details are provided when placing the order, the company is not responsible for ensuring that the products will reach their destination . In the event that the items are returned to the company due to incorrect details, incorrect size, or any mistake on the part of the customer - the customer will be charged for shipping and handling fees.
  The product can be purchased on the site at any time until stocks last.
• Confirmation of the purchase is conditional on the product being in stock at the time of the order. If the product is not in stock and has not been downloaded from the site by the time the order is placed, the company will not be obligated to sell the product and in this situation the transaction will be canceled. The buyer will not have any claim and/or claim in this matter for any type of damage, direct/indirect/third party. All of the above is subject to the site management refunding the customer any amount paid.
  Purchases on the site are made via credit card, PAYPAL, Bit, Paybox, bank transfer, and more.
  • The product price on the site includes VAT.
  • The company reserves the right to discontinue the marketing and sale of the product at any time and to deny the right to purchase on the sales site at its discretion.

Returns and cancellations

• “Cancellation of a transaction in accordance with the Consumer Protection Regulations (Transaction Cancellation), 5771-2010 and the Consumer Protection Law, 5741-1981.”
  The transaction can be canceled by contacting the company's customer service by phone or email. The cancellation of the transaction will be effective only after receiving a WhatsApp message or email from the company confirming the request to cancel the transaction. In the event that the cancellation is approved - the product must be returned to the company, and all costs associated with returning the product will be borne by the customer. The product must be returned in its original packaging, accompanied by the original invoice, and within 14 days of the date of purchase of the product.

  A product return will be possible if the product arrives without any use, or damage caused by use of the product.
  • In the event of cancellation of the transaction, the company will refund the customer's money upon return of the product in its entirety.
  • If the transaction is canceled after the customer has already received the product, the customer will bear the cost of shipping the product back to the company.
  The cancellation policy detailed above will only apply to products purchased on the Site. The Company will not handle returns of products purchased through any other source.

  Product return and refund:
  If you regret your purchase even though the items you purchased arrived properly, you are entitled to a full refund of the amount you paid, excluding shipping fees and transaction cancellation fees by law (5%).

  You have the option to cancel the purchase of the products within 14 days of receiving them,
  Only when they are packed in their original packaging and have not been used.

  The “Israel Gifts” system must be notified in writing or by message about the request for cancellation, detailing the reasons for cancellation, within 2 business days of receiving the product, in accordance with the Consumer Protection Law.
  After reviewing and approving the request, you must return the product to the address provided to you within 14 days.
  After the products are returned and inspected, your account will be credited with the price you paid – excluding the cost of shipping.
  In the case of free shipping on purchases over a certain amount, upon return, the credit amount will be applied , minus the shipping fees (35 NIS).
  

  Exchanges
  – If it is necessary to exchange products that were ordered by the customer in the wrong size (ring size, necklace, etc.) and it is necessary to exchange the product for a different size, it is necessary to return the product to us by prior arrangement. After receiving the product, we will exchange it for the correct size / new one and send it by courier to your home. The costs of shipping to us and back will be borne by the customer.
  – Products that have been used unreasonably, damaged during use, or due to improper use – will not be eligible for replacement.
  – Products that arrived with a defect / not as described on the site: are eligible for a free replacement – ​​including the cost of shipping back to the customer. The customer must return the products in the original packaging. “Israel Gifts” does not bear the cost of the return, but only the cost of shipping the replacement product to the customer.

  Dimensions
  * It is the customer's responsibility to measure the finger, neck, head or shelf replacements or stand size / product. Therefore, before placing the order and so that you can enjoy the product you are purchasing - please take a measurement or a similar product that you have. Please pay attention to the product dimensions before placing the order.
  * For items with measurements (rings, necklaces, art objects, gifts or any product on the site), the responsibility for choosing the size/product size applies to the person placing the order. The order will be sent with the measurements indicated on the order page. We indicate measurements for all products on the site. If you are not sure about the size you need, you can contact our customer service via WhatsApp/phone. There are guides on YOUTUBE for finger/neck measurements and more.

  If an incorrect size is ordered, the “Israel Gifts” website will not be held responsible, and will not be responsible for the costs of returning and shipping the correct size. Shipping costs apply to the customer only.

Product delivery and transportation

• The company will arrange for the product to be shipped to the customer to the address entered by the customer when making the purchase on the sales website, usually within 2-7 business days.
  • The company will not be responsible for any delay and/or delay in delivery and/or non-delivery caused by force majeure and/or events beyond its control.
  • The product will be shipped to the address provided by the customer at the time of purchase. It is possible for the customer to pick up the product from the company's offices independently in coordination with Rishon LeZion customer service. It is mandatory to coordinate arrival in advance! There are products that need to be brought from the warehouse and cannot be collected immediately.
  

  Delivery times:

  Our company does everything it can to deliver orders as soon as possible.
  Jewelry orders: Will usually ship the same day or the next day, except for production orders or special requests.
  Gift/Art Orders: Our company works with the best artists/suppliers and offers thousands of art, Judaica, and jewelry items at special sale prices.
  Some products are shipped directly from the artist/creator and sometimes require additional processing time. Orders will usually be shipped within 1-2 business days. And delivered to the customer's home within 3-7 business days. The interest is mutual! That you receive your orders as quickly as possible. We make every effort to ship orders as quickly as possible.
  Shipping times: Shipping time is the time from the moment the order is sent until it is received by the customer. Shipping times are usually 2-5 business days for major destinations, and depend on the workload of the shipping companies. For deliveries to remote destinations/kibbutzim and moshavim, the delivery time may be longer.
  If the order is urgent, we recommend contacting us via WhatsApp at 0543054996, and we will check the delivery options. There is a possibility of “same-day” delivery in the central area.
  Delivery time consists of 2 factors: handling time, if any (product preparation, packaging, finishing) + shipping time (the time from the moment the product is sent until it is received by the customer).
  Shortages: Our company makes every effort to update the website regarding products that are out of stock. Rarely, there may be certain shortages in products from our suppliers/artists we work with. In such a case, we will contact the customer and offer similar products or a full refund.
  
  Product packaging

• The packaging images on the site are for illustrative purposes only. Sometimes there is a shortage of a particular box, and we refresh the line of boxes every few years.

customer service

• For any questions or inquiries regarding the product, you can contact the company's service representatives by email: info@israelgifts.co.il or via the WHATSAPP messaging application at 972-543054996.

Warranty and service

• The product warranty covers material defects in the product body and/or its operation that were caused by the company.
  • The warranty is valid only for a customer who holds original proof of purchase and only if the purchase was made through the Israelgifts.co.il sales website. The company reserves the right to require the customer to prove that he is the original purchaser of the product.
  • The exclusive remedy for any defective product covered by this warranty is limited to repair or replacement of the defective product. The Company's total liability with respect to any defective product shall in no event exceed the purchase price of the defective product.
• The Company does everything in its power to ensure that the information on the Site is accurate and complete, but it is clarified that inaccuracies or errors may appear in good faith, and the Company will not bear any liability arising from them. It is also emphasized that all images on the Site are for illustrative purposes only and there may be differences between the images displayed on the Site and the actual products.
• The company's liability will not apply in cases where the product defect is caused by incorrect operation or improper use of the product.
  • The Company shall not be liable for any direct or indirect damage resulting from the use or misuse of the product, including any incidental, special, indirect or consequential damage – to the extent permitted by law. The Customer shall be responsible for all risks and liabilities for loss, damage and injury to his/her body and/or property and/or the property and/or body of third parties, resulting from the use and/or non-use of the product, except in cases where it is determined that the said damage was caused by the Company’s sole negligence.
  * Exchanges: If it is necessary to exchange a product that arrived to the customer properly and without errors, the customer will bear the shipping costs to us, and the cost of returning the replacement product.

Information security and privacy

• This personal information will not be disclosed or used further for marketing purposes without permission.
  • The Company takes reasonable precautions to maintain, as far as possible, the confidentiality of the information. In cases beyond the Company's control and/or arising from force majeure, the Company shall not be liable for any damage of any kind, direct or indirect, caused to the Customer if this information is lost and/or used without authorization.
  • The company undertakes not to use the information provided to it by buyers except to enable the purchase on the sales site and in accordance with all laws.
  • The “Send” button constitutes consent for Aharoni Import and Marketing or its agents to use this personal information to provide you with information about the products and additional information via email or otherwise, about services and resources related to the company’s products. In addition, this personal information may be used for market research purposes. If you wish to remove your personal information from the company’s mailing list at any time, send an email to: aharoni2509@gmail.com By clicking the “Send” button, I confirm by signing the form and its terms.

Intellectual property

• All intellectual property rights on this sales site are the exclusive property of Aharoni Import and Marketing.
• You may not copy, reproduce, distribute, publish or use in any other way any information from this website and/or sales website, unless prior written consent has been given by the Company.

Law and jurisdiction

• The interpretation and enforcement of these Terms and Conditions and/or any action or dispute arising therefrom will be made in accordance with Israeli law only and the court
• The competent authority in one of the districts of Tel Aviv-Yafo, Haifa, Jerusalem or Bishkek will have exclusive jurisdiction.

All rights reserved to “Aharoni-Import and Marketing*37”