“Cancellation of a transaction in accordance with consumer protection regulations (Cancelling a transaction), The nine”A-2010 and the Consumer Protection Law, Listen”A 1981”.
The transaction can be canceled by contacting the customer by phone or e-mail Of the debtre. The cancellation of the transaction will be valid only after receiving a WhatsApp message or e-mail from the company confirming the request to cancel the transaction.. In case the cancellation is approved - the product must be returned to the company when all the costs involved in returning the product will apply to the customer. The product will be returned in its original packaging with the original invoice and has not yet expired 14 Day from the date of purchase of the product.
Product return will be possible if the product arrives without any use, Or damages caused by using the product.
• In case of cancellation of the transaction, The company will refund the customer his money against the return of the product in its entirety.
• If the transaction is canceled after the customer has already received the product, The customer will bear the cost of shipping the product back to the company.
The cancellation policy detailed above will only apply in relation to products purchased on the site. The company will not handle the return of products purchased through another source.
Product refund and refund:
If you regretted the purchase even though the items you bought arrived properly, You are entitled to a full credit for the amount you paid, except for the shipping fee and the cancellation fee for the transaction.”P. Law (5%) .
It is possible to cancel the purchase of the products within 14 Days from the date of receipt,
Only when they are packaged in their original packaging and not used.
Notice in writing or notice to the system “Gifts of Israel” About the cancellation request with details of the reasons for cancellation within 2 Business days receiving the product, In accordance with the Consumer Protection Law.
After reviewing the application and approving it is your duty to return the product to the address which will be given to you within 14 a day.
After returning the products and checking them your account will be credited with the price you paid (Does not include shipping charges if the order applies).
– If it is necessary to replace products that have been ordered by”The customer in the wrong measure ( Ring size, chain, and so ) And the product needs to be replaced with another size, It is necessary to return the product to us by prior arrangement. After receiving the product, We will replace in the right measure \ New and shipped with courier to home. The shipping costs to us and back will apply to the customer.
– Products that have been used unreasonably, Damaged during use, Or due to improper use – Will not be replaced.
– Products that came with a defect \ Not as described on the website: Eligible for replacement at no cost – Including return shipping cost to customer.
* It is the customer's responsibility to measure the finger, Neck, Head or shelf replacements or stand size \ product. Therefore before placing the order and so that you can enjoy the product you are purchasing – Please make a measurement or similar product that you have. Please note the product dimensions before ordering.
* In items with dimensions ( Rings, Necklaces, Art objects, Gifts or any product on the site ) The responsibility for choosing the size / Product size applies to the order sale. The order will be sent with the dimensions indicated on the order page. We specify dimensions for all products on the site. If you are not sure how much you need, You can use our customer service in WhatsApp / phone. There are guides in YOUTUBE for measuring finger / neck and more.
If a size has been ordered \ Inappropriate size, site “Gifts of Israel” Will not be held responsible, And will not bear the costs of returning and shipping the correct measure. Shipping costs apply to the customer only.
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